There is nothing more important to us than the health of our patients and their people. We are doing our best to continue to provide the highest quality health care in these challenging times. Pet Crossing is open, serving clients and treating patients.

To ensure we can continue serving you, we are taking active measures to help reduce the risk associated with the COVID-19 pandemic:

• We have increased our usual cleaning/disinfecting procedures, focusing on all areas of the hospital, but especially the higher traffic areas like the lobby and exam rooms. As a health care facility, we are trained in and experienced at, the control of infection. We use medical grade disinfectants that are effective against coronavirus, influenza and many other pathogens.
• We ask that our staff and clients follow the recommendations of the Centers for Disease Control (CDC) for protecting themselves and others from the coronavirus. This includes protective measures such as thorough hand cleaning and sanitation, social distancing (especially for at risk individuals) and self-quarantine if they become ill.

We are asking for all our clients to allow us to treat their pets without them present in our facility. This is a very difficult decision since Pet Crossing was founded on the idea that pet care should be transparent and that our clients should be present for as much of their pets’ treatment as possible.

Unfortunately, without a healthy staff, we will be unable to provide any services at all.

We will discuss the particulars with you when you make an appointment, but having you drop off your pet and either wait in your vehicle or return later to pick up your pet is the only way to significantly safeguard both your health and that of our staff.

During the stay at home order, we encourage clients to postpone routine matters. Some of these we will be able to perform remotely by phone or telemedicine. If your pet has a problem however, we want to see them. If you need help deciding the urgency of a visit, we will help you evaluate the situation.

We are also directed by the Minnesota Board of Veterinary Medicine to eliminate elective procedures such as routine spays and neuters.

For prescriptions, food and any other visits to pick something up from us, please call ahead and we will run them out to you.

For any of our clients who are unable to come to the clinic to pick things up, please call and we may be able to deliver them to your home.

We appreciate your cooperation during these difficult times. Please let us know if you have any questions.

You may have heard different sources reporting about coronavirus and how it may affect your pet(s). As always, we recommend receiving your information from a credible source such as the American Veterinary Medical Association (AVMA). They advise that there is no evidence that pets can become infected with COVID-19. For a FAQ on COVID-19 and pets, visit this link.

More information on coronavirus from the Minnesota Board of Animal Health

Thank you!
Drs. Steve Barghusen, Kate Knutson, Jamie Lynn Solgat and the entire staff at Pet Crossing Animal Hospital & Dental Clinic