Pet Crossing Animal Hospital & Dental Clinic Appointment and Deposit Policy
Effective as of November, 25th, 2022.
Due to an increase in missed appointments and late cancellations, Pet Crossing has established cancellation and no show fees into our scheduling practices in order to ensure we are able to provide the highest level of veterinary care to all of our patients.
Office and technician appointments are by appointment only. You may reach Pet Crossing via phone at (952) 884.8248 or by email at info@petcrossing.com to schedule or alter appointments.
Current Clients
In the event a client has incurred two (2) documented no shows/missed appointments, a deposit will be required in order to reschedule. If any additional no shows occur, the deposit is forfeited and an additional deposit will be required to reschedule. If for any reason an appointment needs to be moved or cancelled, please notify our office as soon as possible.
New Clients
New clients will be asked to put down a deposit of $95 at the time of scheduling. If a new client fails to show, cancel, or reschedule at least 24 hours prior to their appointment, the deposit will be forfeited and an additional deposit will be required in order to reschedule.
Surgical/Anesthetic Procedures
Pet Crossing now requires deposits for all surgical and anesthetic procedures for all new and existing clients. If you need to cancel or reschedule your pet’s procedure, it is required to contact our office at least 72 hours prior to the procedure. Clients who fail to show for their scheduled procedures, or did not notify the office within three (3) business days of their scheduled procedure will not receive a refund for the deposit. The forfeited deposit will not be applicable to any other balances on the account.
We understand that occasional missed appointments can occur for a variety of reasons. In the case of a no show appointment, we will attempt to contact you. As a courtesy to all of our clients, we provide reminders of your choice prior one business day prior to your appointment. If we are unable to reach you through your preferred means of communication, this policy still remains in effect.