Client Coordinator
Leadership skills in our client coordinators are essential because they partner closely with our healthcare teams and supervise the smooth flow of operation in a dynamic hospital environment. The client coordinators facilitate communication between clients and all other hospital departments. Our client coordinator team works directly with clients, manages busy phone lines, keeps excellent medical records, oversees patient census and handles billing/insurance. Successful candidates will have a deep commitment to providing exceptional customer service as their career focus

Characteristics include:

• Energetic
• On time, on task and on target
• Outgoing
• Motivated
• Collaborative
• Team player
• Interpersonal communication
• Care for the needs of others
• Attention to detail
• Passion for continuing professional development in order to improve skill sets that will keep Pet Crossing on the forefront of patient care and advocacy

Duties:

• Answer phones
• Schedule appointments: wellness, sick, assistant and surgical
• Prepare medical records/charts for upcoming appointments
• Take detailed messages
• Ensure follow-through from staff regarding clients’ questions and concerns
• Collect history and verification forms from clients before appointments
• Check clients in and out during appointment process
• Weigh canine patients when they arrive
• Collect payment after appointments
• Handle sales of patient food and medication
• Take medication refill requests from clients over the phone and online
• Explain Pet Crossing wellness recommendations for each life stage to clients
• Attend rounds with other daily staff, including daily learning opportunities based on our Four Pillars
• Explain how pet insurance works and the benefits to clients and their pets
• Attend meetings: department, monthly all-staff, January Intensive
• Explain prescription diets to clients
• Document medically relevant conversations with clients in the patients’ charts
• Other duties as assigned/li>

Required Skill Sets:

• Ability to focus and pay attention to detail in a dynamic hospital environment
• Ability to independently make quick decisions that reflect our Bill of Rights
• Ability to coordinate multiple schedules between clients and our healthcare teams
• Ability to provide superior concierge service to incoming clients and patients as they arrive for both wellness and surgical procedures
• Passion for working in a culture of learning and teaching
• Passion for working with people and their 4-legged kids
• Effectively communicate with a variety of learning styles in order to provide the best service possible for our clients and their 4-legged kids
• Excellent phone etiquette
• Working knowledge of Microsoft Office

Education: High school or equivalent

Please include a cover letter and resume so that your application is complete; resumes submitted without a cover letter will not be reviewed. Salary is dependent on experience and qualifications.

THIS IS A PART TIME POSITION 20-25 HOURS A WEEK:

Flexible schedule preferred

Job Type: Part-time

Salary: $15.00 to $17.00 /hour

Experience: Customer Service: 1 year (Preferred)

Certified Veterinary Technician

AAHA – accredited hospital seeks experienced certified veterinary technician to join in providing State of the Heart Medical Arts health care to our patients.

Along with individualized preventative care, we offer top quality dental, medical and surgical services for our patients. We design/develop collaborative healthcare plans with our clients for each of their pets. We also serve as our clients’ educations expert by utilizing/practicing evidence-based medicine and following up-to-date veterinary knowledge.

Hospital expectations of a successful candidate include:

• Ability to follow our Bill of Rights for patients, clients, hospital and community
• Organized and motivated with strong communication skills
• 1+ years of companion animal clinic experience
• Exhibit professional behavior
• High level clinic skills with patience to teach
• Leadership modeled for all staff
• Compassionate patient and client interactions
• Mentor staff and students

Pet Crossing has comprehensive in-house laboratory capabilities, digital radiology, a cone beam CT scan, a fully equipped oral surgical operating suite and much more. Also, we are a Gold Certified Feline Friendly Practice.

Our patients and clients are the best to be found anywhere. We are looking for someone who will add value to our caring and highly motivated organization.

We offer wages of $20-$25 per hour, based on qualifications and experience. Some of the benefits we offer are healthcare, vacation & sick time, and a very generous CE allowance including classes necessary for a VTS designation in behavior, nutrition or others.

The schedule for this position is as follows:

• Daytime shifts
• No on-call shifts
• No major holidays

Interested in getting to know us? Please include your cover letter and resume with your application and we will be in touch!

This is a full-time position.

Salary: $20.00 to $25.00 /hour

Education:

• High school

License:

• CVT, RVT, LVT

Required work authorization:

• United States