Every Patient at Pet Crossing has the Right to the Following:

Our Utmost Respect
We will treat each patient as our own, with compassion, empathy and understanding. Patients will be called by name and referred to by correct gender.

Our Full Attention
We will give full attention to every patient. We will take the time to examine them thoroughly, listen to their body language provide a comprehensive health assessment.

Our Advocacy
We will be the voice for each patient under our care. Staff will hold each other accountable for the patient’s individual and changing needs. We will inform every client as to the best possible care for their pet.

Not Be Harmed
No patient should be worse for our care. We will do everything within our power to ensure the care we provide is performed with the greatest compassion, precision and judiciousness possible.

The Highest Quality Medical Care
Each patient will receive individualized care. Knowledgeable staff will provide care in clean, comfortable and safe surroundings utilizing well maintained equipment. Care will be provided in a consistent and timely fashion with appropriate follow up.

To Be Kept Comfortable
Every patient will be kept clean, warm, and dry and any pain will be assessed and managed. Each will be fed, given water and allowed to urinate and defecate as medically indicated. Every patient will have freedom to move around their hospital area and socialize as appropriate. Every patient will be handled and spoken to gently.

Our Hugs and Kisses
Every pet who comes through our door will receive warm greetings and as many treats as medically allowed.

Every Client at Pet Crossing has the Right to the Following:

Our Utmost Respect
We will treat each client in the way that they would like to be treated. We will be compassionate, courteous and understanding. We will respect the decisions our clients make for their pet, themselves and their family. We will privacy and be mindful of their schedules.

Our Full Attention
We will practice active listening at all times. We will dedicate the time needed to help each client reach their health care goals.

Be Fully Informed to the Best of Our Abilities
We will communicate in a way that facilitates client understanding. We will collaborate with our clients in every aspect of their pet’s health care. We will provide health assessments, educational resources, recommendations and associated treatment plans.

The Highest Quality Medical Care
We will carry out the health care plan our clients have elected to the best of our abilities, based on a comprehensive knowledge of current medicine and each client’s individual needs. We will collaborate with other medical care providers to ensure continuity of care. We will recommend referral when appropriate and assist in the referral process.

Be Kept Comfortable
To ensure a comfortable experience, we will provide open conversation and a space in which our clients can feel at home.

Pet Crossing Animal Hospital has the Right to the Following:

Compliance
Every staff member will follow all rules and regulations (including but not limited to the employee handbook, OSHA and all city codes) to ensure the safety of themselves, other employees, patients, clients and the hospital itself.

Cleanliness
Every staff member will take ownership of the cleanliness of the hospital and grounds.  All staff will clean as they go, never leaving a mess for someone else. The hospital will be kept clean and odor free.  Floors will be kept dry. All sidewalks will be kept clean and safe.  The plants and lawn will be maintained.  All trash and poop will be picked up.  All ice and snow will be removed.

Functioning
All equipment will be properly maintained to ensure optimal working order at all times. All drugs and medical supplies will be in stock and in date.  Exam and treatment rooms will be properly stocked. The hospital will be welcoming and comfortable.

Respectfulness
Everyone at Pet Crossing has the duty to treat the hospital as they would a patient, client or fellow staff member. Every opportunity will be taken to recycle and reuse. Wastefulness will not occur.  All lights will be turned off when not in use.

Security
To maintain a safe environment for staff, clients and patients, every staff member will ensure the security of the hospital.  Keys and passwords will not be shared. Any security issues will be reported immediately.  Confidentiality of all client, staff and hospital information will be kept.

First Impressions
Every staff member will be responsible for the impression the hospital makes.  Pet Crossing will be comforting and welcoming. The hospital will represent our mission statement.  All employees will present and comport themselves in a professional manner.

Our Community has the Right to the Following:

Our Education
We will seek out opportunities to educate our colleagues, clients and the general public. We will provide opportunities for students to learn with us.
Our online presence will focus on current knowledge and recommendations. We will also encourage networking among our clients and offer a platform for their engagement. We will provide recommended resources for counseling and other support services.

Our Advocacy
We will stay up to date on current events and proceedings and be involved in policy issues that are relevant to our community. We will educate the members of our community on the changing status of these issues.

Our Good Works
We will make donations and provide services for causes we support.

Public Health and Safety
We will inform and educate our community on current issues in public health and safety.

Our Responsible Behavior
Every staff member will make a commitment to be thoughtful in their use of materials and make every effort to minimize waste. Our hospital grounds will be maintained with minimal use of chemicals, and kept free of debris. We recognize that our energy and attitude can make an immense impact on the emotions of others and commit to choosing positive attitudes.